Frequently Asked Questions
Everything you need to know before you hit the links.
How long does shipping take for custom golf clubs?
Standard orders ship within 2-3 business days, while custom-fitted clubs or personalized gear typically require 7-10 business days for assembly and quality testing before dispatch.
What is your return policy on used equipment?
We offer a 30-day playability guarantee. If you are not satisfied with your purchase, you can return it for a full refund or store credit, provided the equipment shows no signs of excessive wear or damage.
Do you offer international shipping for heavy items like golf bags?
Yes, we ship worldwide. Shipping rates for oversized items like cart bags and travel cases are calculated at checkout based on the destination and package dimensions.
Are the golf clubs sold on your site authentic?
Absolutely. The Golf Guys Online is an authorized retailer for all major brands including Titleist, TaylorMade, Callaway, and PING. Every product comes with a full manufacturer warranty.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna for larger equipment purchases.